Shipping & Returns
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You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the error was due to the customer not correctly ordering the correct product then the return shipping costs is to be born by the customer and the additional cost of sending the correct product is at the customers cost If there is a difference in pricing then the customer must pay the difference if they want to obtain the alternative product.
If an item has been opened or used it is at the discretion of MyCPAP as to whether a credit or refund would occur. In many cases no refund may be applied.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping is not charged for any orders over $100. For orders under $100 we give you the option at check out to pay the standard postage which is $10 or the Express postage rate which is $20. All shipping is via Australia Post and for Express post it is next day guaranteed delivery to areas that fall within Australia Posts next day zones. These are usually within close proximity to the centre of the major cities within Australia